The customer Experience Coordinator (CEC) is responsible for coordinating the delivery of a first-class customer experience for all of our customers throughout the country. The role will drive the Quality of services for our customers and contractors involved in maintenance installations and other technical activities conduct to enhance the best customer experience.
The Customer Experience Coordinator is responsible for designing and delivering customer journeys for programs and campaigns. Analyzing current customer behavior and providing these insights to embed into improved customer journeys and automated functions. Gain an understanding of behaviors by using analytics and campaign and market data and report these back to internal teams. This will lead to improvements in the existing customer journeys across multi-channels including sales, credit, supply chain, and administrative functions. With paramount strong stakeholder engagement ability while working with different internal teams and CX field teams to enhance improved CX. Supports field supervision of the CX team to achieve a high state of after-sale service throughout the country.